Returns and Exchanges
The following policy applies to returns, refunds, and exchanges not covered by our Limited Warranty.
Other Machine Co. has a 30-day return policy. If more than 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange. Retain the original packaging during this 30-day period, because it is required to complete a return. We are unable to process returns for merchandise that is not ordered directly through Other Machine Co.
To be eligible for a refund, your item must be unused and in the same condition that you received it. All items must be returned in their original packaging. If you are returning an Othermill, it must be shipped in accordance with the “Preparing your Othermill for Shipping” instructions below.
To complete your return, we require a receipt or proof of purchase. To start the return process, please fill out our support form or email email@example.com. We will respond to your request within 10 business days. No merchandise will be accepted for return or exchange unless pre-approved. Please include the following information in your email: your name, order number, date of purchase, Othermill Serial number if applicable, and whether you are requesting a refund or an exchange. If you would like an exchange, please tell us the reason for returning the product. If your return is pre-approved you will receive an approval notification email, which will include a return approval number that must be included with your return shipment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the items returned do not match those authorized, we will not accept the return, and it will be mailed back to you at your expense. If you have requested a refund and we have approved it, a credit will automatically be applied to your credit card or original method of payment within 10 business days.
All refunds for non-defective items are subject to a 10% restocking fee. This fee will be deducted from your refund.
We only replace items that are defective or damaged. If you need to exchange an item within 30 days of purchase, send us an email at firstname.lastname@example.org, or fill out our support form. We will respond to your request within 10 business days. Your exchange approval notification email will include an exchange approval number that must be included with your return shipment. Once your exchange has been approved, please follow the shipping instructions below. Depending on where you live, the time it takes for your exchanged product to reach you may vary. We will ship a replacement product within ten days of receiving your defective or damaged item.
Preparing your Othermill for Shipment
Pack your Othermill in its complete original packaging, including the three rails covers. If you received the original packaging and/or rail covers in a damaged condition, please indicate this when you submit your return or exchange authorization request, so that alternate instructions may be provided. When inserting your rail covers, face the Othermill towards you and make sure that the bed is all the way front, the x-axis carriage is pushed all the way to the right side, and the spindle head is completely down. You may have to hand turn the lead screw of the spindle head to get it to move the spindle head all the way down. The covers will make sure that the bed, carriage, and spindle don’t move during shipping. Any movement could damage the Othermill and invalidate your return.
If you are returning an Othermill, please follow the shipping guidelines in our How to Ship an Othermill guide.
Mail products in their original packaging to:
Other Machine Co.
1001 Camelia St.
Berkeley, CA 94710
Please write your return or exchange approval number on the exterior of the box before shipping. The Othermill box dimensions/weight are as follows:
|Model||Box Dimensions||Packed Weight|
|Kickstarter Othermill||19 in x 19 in x 19 in||26 pounds|
|V2 Othermill||16 in x 16 in x 18 in||25 pounds|
|Othermill Pro||16 in x 16 in x 18 in||25 pounds|
You are responsible for paying the return shipping for any item. We strongly suggest using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.